Admin Features

Powerful new tools at your disposal with the TernioSwitch dashboard.

SwitchControl

Provide mobility for your workforce with ease from the TernioSwitch Dashboard.

  • Add or remove admin access directly from the dashboard
  • Get started with as little as 10 agents a month
  • Add one or more agents with a click of a button

SwitchControl

Provide mobility for your workforce with ease from the TernioSwitch Dashboard.

  • Add or remove admin access directly from the dashboard
  • Get started with as little as 10 agents a month
  • Add one or more agents with a click of a button

TernioInsights

Expand the visibility and deepen the insights of all your teams using TernioSwitch.

  • You will now have Real-time agent monitoring & recordings from your mobile workforce
  • All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
  • Optimize agent behavior through deeper visibility

TernioInsights

Expand the visibility and deepen the insights of all your teams using TernioSwitch.

  • You will now have Real-time agent monitoring & recordings from your mobile workforce
  • All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
  • Optimize agent behavior through deeper visibility

TernioSecure

Ensuring that your customer’s data is secure using the highest standards in the industry.

  • All data is transferred over HTTPS
  • Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
  • Our RTO and RPO service levels are less than 24 hours

TernioSecure

Ensuring that your customer’s data is secure using the highest standards in the industry.

  • All data is transferred over HTTPS
  • Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
  • Our RTO and RPO service levels are less than 24 hours

TernioContinuity

Enhance your business continuity and disaster recovery plans with TernioSwitch.

  • Stay connected to customers during blackouts or wifi issues
  • Scale your on-call workforce as call volume spikes
  • In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch

TernioContinuity

Expand the visibility and deepen the insights of all your teams using TernioSwitch.

  • Stay connected to customers during blackouts or wifi issues
  • Scale your on-call workforce as call volume spikes
  • In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch

Get started today

Join the mobile workforce wave.

Amplify your agents experience and workflow, so they can focus on what matters- the customers.

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TernioSwitch App Screenshots