Flip your switch to “Available”.
Your status shows “Available” on your website
Your customer clicks on a Click to Connect button
Within seconds your session has been paid for
and the two of you are connected!
It’s easy and effortless!
The funds are transferred into your bank account the moment the call is completed!
Ternio is part of a group of successful companies engaged in call center, telecommunications and IT services, including Frontline Call Center and Frontline Services. For over 10 years, Frontline has operated state of the art platforms and excelled at customer service. Ternio's unique software is purpose-built for on demand marketplaces, leveraging the group’s experience and technology platforms with a focus on efficiency, simplicity, reliability and user experience.
We’ve made this easy for you. You can start with any plan that fits your current needs. Sign up for the Starter or Basic plan. If your business starts to pick up, simply upgrade to the next plan level. If you’re not really sure how much you will be using this, then start with the Starter plan. You can always upgrade when you need to. Some people are using the Click to Connect buttons as their full source of income, while others are using them for those moments when they’re doing paper work and would love to receive a call periodically while shuffling papers. So, if you’re still not sure where to start… then sign up for the Starter plan!
It’s very easy! When you login and get to your dashboard, you will see your current plan showing on the top right corner. Just click there and a popup will show you the plan options to choose from. Remember that you can change plans at any time.
Absolutely! At your Dashboard notice on the lower section of your Switch that your phone number is showing. Touch the “edit” button to the right of your number. A popup will appear where you enter the number where you want to start receiving calls, then press “OK”. The number where you want to receive calls can be changed as often as you want.
After logging into your Ternio dashboard, you simply turn the virtual Switch “On” to become “Available”. It’s that easy! Think about the freedom you now have. When you walk into the coffee shop to say hello to your friends, you just turn your Switch “Off” to go “Off Duty"… Then, when you say goodbye and head out, you flip the Switch back “On”…
Your “Status Light” on your website changes within seconds whenever your status changes.
The first time your customers connect with you, they create an account and add their credit card (see below if you have questions about security). From that point on, whenever you’re “Available", they simply Click to Connect with you, fill out their email address, phone number and pin. Then they press “Call Me” and within seconds both of your phones ring and the two of you are connected! When you hang up, all funds for that call are automatically deposited into your bank account.
Absolutely! Our goal from the start has been to provide amazing tools for freelancers at a great price with no risk. We set this up so that there are no contracts. All plans are month to month. You can upgrade, downgrade or cancel at any time. So,…
Let’s start with our Starter plan. This is our introductory plan at $14/month. This is a great price to setup and try out the technology. Some people are adding Ternio to their websites simply because it adds powerful features for them to use periodically. This plan comes with 60 talk minutes per month. Our system charges additional minutes in 15-minute blocks. Additional minutes on this plan are $3 per 15 minute block, which comes to 20¢/minute. So, if you are talking 1-2 hours per month or less, then this plan is perfect for you.
Our next plan is the Basic plan. This plan is for moderate users and costs $24/month. This plan comes with 200 minutes of talk time per month, and additional minutes are $2 for each 15-minute block (or 13.3¢/minute). This is a fantastic plan if you are talking 3-6+ hours per month.
Then, our Pro plan at $49/month is our most economical plan for anyone using the service more than 6 hours per month. This plan comes with 500 minutes included, which is almost 6 hours of talk time! This plan is also for anyone who wants to offer the Scheduler/Calendar to his or her customers so they can easily schedule time with them. The best part about this plan is that, not only do you have access to all of the features, but you can talk and use the system as much as you want at our best price. Additional minutes are $1 for each 15-minute block (or only 6.7¢/minute!). Just figure out which plan works best for you. Then after you sign up to a plan, just keep in mind that you can upgrade or downgrade at any time. We’ve tried to make this really easy!
With the Scheduler (available with the Pro plan), you set the times that you want to work, and your customers block out the times that they want to talk with you. Imaging waking up in the morning, and without doing anything, your workday is filled?
Ternio is fully integrated with Stripe, a PCI Level 1 Service Provider, as our payment gateway. You can rest assured given that a PCI Level 1 Service Provider is the most stringent level of certification available in the payments industry.
It’s important to note that this level of security keeps your credit cards, and your customer’s credit cards, invisible to us at Ternio. None of your private data passes through our servers
If you’re interested in reading more about our security, here is a link that you’ll be interested in: https://stripe.com/docs/security
If you can’t find the answer to your question, feel free to call us at 1-800-429-9277