Keep your team and customers connected

Remote work is here.  Mobilize your workforce with TernioSwitch.

Our partners:

verizon logo
CXOne logo
TernioSwitch App Screenshots

Keep your team and customers connected

Remote work is here.  Mobilize your workforce with TernioSwitch.

Our partners:

CXOne logo
verizon logo

Agent Benefits

Inbound & Outbound

Make and receive calls using your configured call routing set through your contact center.

Analytics Tools

All TernioSwitch call data will be included within your CRM for added value and insights.

Live Chat/SMS

Engage in multiple chat interactions directly from the app on any mobile device.

Agent Benefits

Inbound & Outbound

Make and receive calls using your configured call routing set through your contact center.

Analytics Tools

All TernioSwitch call data will be included within your CRM for added value and insights.

Live Chat/SMS

Engage in multiple chat interactions directly from the app on any mobile device.

Admin Features

Powerful new tools at your disposal with the TernioSwitch dashboard.

SwitchControl

Provide mobility for your workforce with ease from the TernioSwitch Dashboard.

  • Add or remove admin access directly from the dashboard
  • Get started with as little as 10 agents a month
  • Add one or more agents with a click of a button

TernioInsights

Expand the visibility and deepen the insights of all your teams using TernioSwitch.

  • You will now have Real-time agent monitoring & recordings from your mobile workforce
  • All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
  • Optimize agent behavior through deeper visibility

TernioSecure

Ensuring that your customer’s data is secure using the highest standards in the industry.

  • All data is transferred over HTTPS
  • Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
  • Our RTO and RPO service levels are less than 24 hours

SwitchContinuity

Enhance your business continuity and disaster recovery plans with TernioSwitch.

  • Stay connected to customers during blackouts or wifi issues
  • Scale your on-call workforce as call volume spikes
  • In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch

Admin Features

Powerful new tools at your disposal with the TernioSwitch dashboard.

SwitchControl

Provide mobility for your workforce with ease from the TernioSwitch Dashboard.

  • Add or remove admin access directly from the dashboard
  • Get started with as little as 10 agents a month
  • Add one or more agents with a click of a button

TernioInsights

Expand the visibility and deepen the insights of all your teams using TernioSwitch.

  • You will now have Real-time agent monitoring & recordings from your mobile workforce
  • All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
  • Optimize agent behavior through deeper visibility

TernioSecure

Ensuring that your customer’s data is secure using the highest standards in the industry.

  • All data is transferred over HTTPS
  • Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
  • Our RTO and RPO service levels are less than 24 hours

SwitchContinuity

Enhance your business continuity and disaster recovery plans with TernioSwitch.

  • Stay connected to customers during blackouts or wifi issues
  • Scale your on-call workforce as call volume spikes
  • In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch

Testimonials

ringcentral logo
The missing piece! Ternio’s partnership with RingCentral has helped us meet our customers’ business needs by allowing their call center agents to work remotely via mobile devices. Now, teams in the field have RingCentral’s call center at their fingertips! With Ternio, our customers can now track and trace all interactions of their field reps, remote and in-house employees and comprehensively manage their remote workforce!
Crystal Ternes

Contact Center Account Executive at Ring Central

CXOne logo
Ternio mobile application has provided NICE customers with incredible flexibility and business continuity. Extending the reach for contact center agents by providing true mobility. With Ternio agents can engage with consumers from wherever they are. Whether agents are in an on-call scenario, aiding with overflow, handling escalations, and even high volume situations where a contact center needs all hands on deck. Ternio is a powerful application and a great Partner for NICE and our next generation CXone platform!
Rusty Jensen

Vice President Revenue Generation at NICE

five9 logo
As many contact centers look to modernize and move to leading cloud-based based solutions like Five9 that provide them more flexibility and ease, a work from anywhere (WFA) model is a key component in that success and transformation. The Ternio Switch partnership helps extend and deliver the Five9 voice and digital channels that are available for WFA today to any mobile device – driving ease, flexibility, and productivity to the agent. They’re a great ISV ecosystem partner that’s been committed to the success of our joint customers and constant innovation.
Scott J. Black

Senior Director, Business Development at Five9

amherst-logo@2x
You get the mobility and the trackability, call recording, quality, workforce management and optimization. You get it all when you add TernioSwitch to your contact center platform.
Jesse Northington

Senior Voice Systems Engineer at Amherst Group

...everything has been so smooth and easy! ...My on-call week has been a breeze thanks to TernioSwitch!
Taylor Venturini

Access Center Supervisor & Counselor at Perspectives LTD

Testimonials

five9 logo
As many contact centers look to modernize and move to leading cloud-based based solutions like Five9 that provide them more flexibility and ease, a work from anywhere (WFA) model is a key component in that success and transformation. The Ternio Switch partnership helps extend and deliver the Five9 voice and digital channels that are available for WFA today to any mobile device – driving ease, flexibility, and productivity to the agent. They’re a great ISV ecosystem partner that’s been committed to the success of our joint customers and constant innovation.
Scott J. Black

Senior Director, Business Development at Five9

CXOne logo
Ternio mobile application has provided NICE customers with incredible flexibility and business continuity. Extending the reach for contact center agents by providing true mobility. With Ternio agents can engage with consumers from wherever they are. Whether agents are in an on-call scenario, aiding with overflow, handling escalations, and even high volume situations where a contact center needs all hands on deck. Ternio is a powerful application and a great Partner for NICE and our next generation CXone platform!
Rusty Jensen

Vice President Revenue Generation at NICE

ringcentral logo
The missing piece! Ternio’s partnership with RingCentral has helped us meet our customers’ business needs by allowing their call center agents to work remotely via mobile devices. Now, teams in the field have RingCentral’s call center at their fingertips! With Ternio, our customers can now track and trace all interactions of their field reps, remote and in-house employees and comprehensively manage their remote workforce!
Crystal Ternes

Contact Center Account Executive at Ring Central

amherst-logo@2x
You get the mobility and the trackability, call recording, quality, workforce management and optimization. You get it all when you add TernioSwitch to your contact center platform.
Jesse Northington

Senior Voice Systems Engineer at Amherst Group

...everything has been so smooth and easy! ...My on-call week has been a breeze thanks to TernioSwitch!
Taylor Venturini

Access Center Supervisor & Counselor at Perspectives LTD

Case Studies

Learn how TernioSwitch can identify and close gaps in your business.

Jonathan White
Posted by Jonathan White
February 7, 2022
Jonathan White
Posted by Jonathan White
January 17, 2022
Jonathan White
Posted by Jonathan White
December 1, 2021

Case Studies

Learn how TernioSwitch can identify and close gaps in your business.

Jonathan White
Posted by Jonathan White
February 7, 2022
Jonathan White
Posted by Jonathan White
January 17, 2022
Jonathan White
Posted by Jonathan White
December 1, 2021

Get started today

Join the mobile workforce wave.

Explore the most powerful and easy to use mobile solution for your contact center.

apple app store icon
google play icon
TernioSwitch App Screenshots