Keep your team and customers connected
Remote work is here. Mobilize your workforce with TernioSwitch.
Our partners:
Keep your team and customers connected
Remote work is here. Mobilize your workforce with TernioSwitch.
Our partners:
Agent Benefits
Inbound & Outbound
Make and receive calls using your configured call routing set through your contact center.
Analytics Tools
All TernioSwitch call data will be included within your CRM for added value and insights.
Live Chat/SMS
Engage in multiple chat interactions directly from the app on any mobile device.
Agent Benefits
Inbound & Outbound
Make and receive calls using your configured call routing set through your contact center.
Analytics Tools
All TernioSwitch call data will be included within your CRM for added value and insights.
Live Chat/SMS
Engage in multiple chat interactions directly from the app on any mobile device.
Admin Features
SwitchControl
Provide mobility for your workforce with ease from the TernioSwitch Dashboard.
- Add or remove admin access directly from the dashboard
- Get started with as little as 10 agents a month
- Add one or more agents with a click of a button
TernioInsights
Expand the visibility and deepen the insights of all your teams using TernioSwitch.
- You will now have Real-time agent monitoring & recordings from your mobile workforce
- All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
- Optimize agent behavior through deeper visibility
TernioSecure
Ensuring that your customer’s data is secure using the highest standards in the industry.
- All data is transferred over HTTPS
- Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
- Our RTO and RPO service levels are less than 24 hours
SwitchContinuity
Enhance your business continuity and disaster recovery plans with TernioSwitch.
- Stay connected to customers during blackouts or wifi issues
- Scale your on-call workforce as call volume spikes
- In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch
Admin Features
SwitchControl
Provide mobility for your workforce with ease from the TernioSwitch Dashboard.
- Add or remove admin access directly from the dashboard
- Get started with as little as 10 agents a month
- Add one or more agents with a click of a button
TernioInsights
Expand the visibility and deepen the insights of all your teams using TernioSwitch.
- You will now have Real-time agent monitoring & recordings from your mobile workforce
- All contact metadata including agent disposition notes will be included in your reporting using TernioSwitch
- Optimize agent behavior through deeper visibility
TernioSecure
Ensuring that your customer’s data is secure using the highest standards in the industry.
- All data is transferred over HTTPS
- Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
- Our RTO and RPO service levels are less than 24 hours
SwitchContinuity
Enhance your business continuity and disaster recovery plans with TernioSwitch.
- Stay connected to customers during blackouts or wifi issues
- Scale your on-call workforce as call volume spikes
- In case of a disaster, quickly shift your critical workforce to mobile in seconds with TernioSwitch
Testimonials
The missing piece! Ternio’s partnership with RingCentral has helped us meet our customers’ business needs by allowing their call center agents to work remotely via mobile devices. Now, teams in the field have RingCentral’s call center at their fingertips! With Ternio, our customers can now track and trace all interactions of their field reps, remote and in-house employees and comprehensively manage their remote workforce!
Crystal Ternes
Contact Center Account Executive at Ring Central
Ternio mobile application has provided NICE customers with incredible flexibility and business continuity. Extending the reach for contact center agents by providing true mobility. With Ternio agents can engage with consumers from wherever they are. Whether agents are in an on-call scenario, aiding with overflow, handling escalations, and even high volume situations where a contact center needs all hands on deck. Ternio is a powerful application and a great Partner for NICE and our next generation CXone platform!
Rusty Jensen
Vice President Revenue Generation at NICE
As many contact centers look to modernize and move to leading cloud-based based solutions like Five9 that provide them more flexibility and ease, a work from anywhere (WFA) model is a key component in that success and transformation. The Ternio Switch partnership helps extend and deliver the Five9 voice and digital channels that are available for WFA today to any mobile device – driving ease, flexibility, and productivity to the agent. They’re a great ISV ecosystem partner that’s been committed to the success of our joint customers and constant innovation.
Scott J. Black
Senior Director, Business Development at Five9
You get the mobility and the trackability, call recording, quality, workforce management and optimization. You get it all when you add TernioSwitch to your contact center platform.
Jesse Northington
Senior Voice Systems Engineer at Amherst Group
...everything has been so smooth and easy! ...My on-call week has been a breeze thanks to TernioSwitch!
Taylor Venturini
Access Center Supervisor & Counselor at Perspectives LTD
Testimonials
As many contact centers look to modernize and move to leading cloud-based based solutions like Five9 that provide them more flexibility and ease, a work from anywhere (WFA) model is a key component in that success and transformation. The Ternio Switch partnership helps extend and deliver the Five9 voice and digital channels that are available for WFA today to any mobile device – driving ease, flexibility, and productivity to the agent. They’re a great ISV ecosystem partner that’s been committed to the success of our joint customers and constant innovation.
Scott J. Black
Senior Director, Business Development at Five9
Ternio mobile application has provided NICE customers with incredible flexibility and business continuity. Extending the reach for contact center agents by providing true mobility. With Ternio agents can engage with consumers from wherever they are. Whether agents are in an on-call scenario, aiding with overflow, handling escalations, and even high volume situations where a contact center needs all hands on deck. Ternio is a powerful application and a great Partner for NICE and our next generation CXone platform!
Rusty Jensen
Vice President Revenue Generation at NICE
The missing piece! Ternio’s partnership with RingCentral has helped us meet our customers’ business needs by allowing their call center agents to work remotely via mobile devices. Now, teams in the field have RingCentral’s call center at their fingertips! With Ternio, our customers can now track and trace all interactions of their field reps, remote and in-house employees and comprehensively manage their remote workforce!
Crystal Ternes
Contact Center Account Executive at Ring Central
You get the mobility and the trackability, call recording, quality, workforce management and optimization. You get it all when you add TernioSwitch to your contact center platform.
Jesse Northington
Senior Voice Systems Engineer at Amherst Group
...everything has been so smooth and easy! ...My on-call week has been a breeze thanks to TernioSwitch!
Taylor Venturini
Access Center Supervisor & Counselor at Perspectives LTD
Case Studies
Case Studies
Join the mobile workforce wave.
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