Mobilize Your Workforce with Ternio

The missing piece! Ternio’s partnership with RingCentral has helped us meet our customers’ business needs by allowing their call center agents to work remotely via mobile devices. Now, teams in the field have RingCentral’s call center at their fingertips! With Ternio, our customers can now track and trace all interactions of their field reps, remote and in-house employees and comprehensively manage their remote workforce!

As a vendor in the biotech industry, we provide customer technical support for our scientific products, which often requires a high level of mobility between our labs. Our technical support team, comprised of company scientists, frequently collaborates with other team members who have conducted similar experiments using our products. The Ternio mobile app has empowered our technical support agents to move freely throughout the building while on calls from our contact center. This mobility enables them to deliver a higher quality customer experience, which is a top priority for us as a company. Additionally, Ternio’s unique ability to let us manipulate calls—such as placing them on hold or transferring them—directly from our mobile phones has been a huge asset to our support scientists, enhancing their efficiency and responsiveness.

Ternio mobile application has provided NICE customers with incredible flexibility and business continuity. Extending the reach for contact center agents by providing true mobility. With Ternio agents can engage with consumers from wherever they are. Whether agents are in an on-call scenario, aiding with overflow, handling escalations, and even high volume situations where a contact center needs all hands on deck. Ternio is a powerful application and a great Partner for NICE and our next generation CXone platform!

As many contact centers look to modernize and move to leading cloud-based based solutions like Five9 that provide them more flexibility and ease, a work from anywhere (WFA) model is a key component in that success and transformation. The Ternio Switch partnership helps extend and deliver the Five9 voice and digital channels that are available for WFA today to any mobile device – driving ease, flexibility, and productivity to the agent. They’re a great ISV ecosystem partner that’s been committed to the success of our joint customers and constant innovation.

You get the mobility and the trackability, call recording, quality, workforce management and optimization. You get it all when you add the Ternio mobile app to your contact center platform.

...everything has been so smooth and easy! ...My on-call week has been a breeze thanks to Ternio!