Privacy Policy

Introduction

Ternio II, Inc. ("Ternio," "we," "us," or "our") provides authorized users access to contact center platforms through the Ternio App and administrative dashboard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using the Ternio App or any related services, you consent to the data practices described in this policy.

Our Data Architecture

Ternio is designed with privacy at its core. We maintain a minimal data footprint and operate primarily as an interface layer between users and their contact center platforms.

Core Mobile Application

All call data, customer information, and contact center data is handled directly between your contact center platform and your organization. This data does not pass through Ternio systems. Ternio's role is limited to providing the mobile interface — we only maintain the agent credentials necessary for authentication.

CRM Adapter (Optional Add-On)

If you subscribe to the optional CRM Adapter feature, data passes through isolated Ternio servers to enable integration between your contact center platform and your CRM system. These servers act as a pass-through only — we do not store any data. The data flows through and is immediately discarded after delivery.

Information We Collect

Ternio collects only the minimum information necessary to provide our services.

Account Information

• Agent name
• Username (unique identifier for authentication)

Usage Data

• Device information (device type, operating system)
• App usage statistics and session information
• Call metadata (call duration, timestamps) — not call content

Push Notifications

We use Firebase Cloud Messaging to deliver push notifications. This service may collect device tokens and notification delivery data. You may opt out of push notifications through your device settings.

Information We Do NOT Collect

Ternio does not collect, store, or have access to:

• Passwords or authentication credentials
• Call recordings or call transcripts
• Customer personally identifiable information (PII)
• Mobile phone numbers of end customers
• Email addresses of end users

All contact center data, call recordings, customer information, and similar data remains between your contact center platform provider and your organization.

How We Use Your Information

• To provide and maintain our services
• To authenticate users and manage access
• To send push notifications for incoming calls and status updates
• To improve our services and user experience
• To comply with legal obligations

Data Retention

Session and usage data is automatically deleted within 30 days. Account information (agent name, username) is retained for the duration of the customer relationship plus any legally required retention period.

For CRM Adapter services, data passes through our isolated servers in real-time and is not stored. Manual deletion is available upon customer request at any time.

Data Sharing

We do not sell your personal information. We may share data with:

• Your employer or administrator who manages your Ternio account
• Service providers who assist in operating our services (cloud hosting)
• Legal authorities when required by law

Sub-Processors

Ternio uses the following third-party services that may process personal data:

Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit using TLS 1.2+
• Encryption at rest using AES-256 for all stored credentials
• Unique per-tenant encryption salt keys
• Role-based access controls with least-privilege principles
• Regular security assessments

Our services are hosted on Microsoft Azure with enterprise-grade security. CRM Adapter services use isolated server infrastructure separate from our core systems.

Data Breach Notification

In the event of a data breach affecting your personal information, Ternio will notify affected customers without undue delay and no later than 48 hours of discovery. We will notify applicable data protection authorities within 72 hours as required by applicable law.

International Data Transfers

Ternio processes all data in the United States on Microsoft Azure infrastructure. For users in the European Union or European Economic Area, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to provide adequate safeguards for data transfers.

Your Rights

All Users

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)

California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information — we do not sell data
• Right to non-discrimination for exercising privacy rights

EU / EEA Residents (GDPR)

See our GDPR Compliance page for detailed information about your rights under the General Data Protection Regulation.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date above. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: