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Empowering On Demand Marketplaces

The new customer experience

BENEFITS

MARKETPLACE

SERVICE PROFESSIONAL

CONSUMER

MOVE BEYOND

Move beyond the roles of a search engine or a referral service by offering service professionals on-demand.

Availability

Service Professional’s current availability shown online using status lights.

On-demand Services

Empower consumers with on-demand services.

Richer Experience

Secure connections via phone or chat creating a richer experience with untapped revenue opportunities.

Calendar

Option to set Service Professional’s availability using our online calendar feature.

Click to connect

Eliminate the hurdles associated with connecting to service professionals using our Click to Connect buttons.

Automation

Fully automated transactions using our customized billing and remittance options.

Billing

Bill in metered increments as preferred by the Service Professional.

Appointments

Consumers can schedule appointments based on the Service Professional’s availability.

How it Works

TERNIO’S PLUG AND PLAY PLATFORM SETS YOU UP NOW
FOR THE WORKFORCE OF THE FUTURE.

SEE HOW TERNIO’S DYNAMIC NEW PLATFORM
OPENS UP A WORLD OF POSSIBILITIES!

Demos

Service Professional Experience

Consumer Experience

"A mind that is stretched to a new idea never returns to its original dimension."

(Oliver Wendell Holmes, Sr.)

Who We Are

Ternio is part of a group of successful companies engaged in call center, telecommunications and IT services, including Frontline Call Center and Frontline Services. For over 10 years, Frontline has operated state of the art platforms and excelled at customer service. Ternio's unique software is purpose-built for on demand marketplaces, leveraging the group’s experience and technology platforms with a focus on efficiency, simplicity, reliability and user experience.

Meet The Team

We Are Here For You

Jill Blankenship

CEO

Jonathan White

COO

Sarah Wesen

CIO

Aamir Munir

CTO

Secure Payment Methods

Success Story



Problem

CoachTalkNow identified the limitations of the common online coach directory.

Traditionally, deciding which coach to engage with involved going online and researching through a standard directory, setting an appointment, then waiting for that support and connection.

CoachTalkNow recognized that this model did not benefit the customers or the coaches.

They were looking for a new way to get coaches available to the public in real-time, understanding that this on demand model is becoming the norm.

 

 

 

Solution

Ternio provided the perfect opportunity to showcase the coaches in a directory style that showed their immediate availability. This allowed the public to reach the coaches live and in the moment when that need was pressing. It also met the traditional need of allowing appointments to be booked for future sessions.

In addition, all of the financial transactions and tracking were handled seamlessly in the background, without any triggers by the consultant or the consumer.

The Ternio solution enabled CoachTalkNow’s vision of aligning the coaching experience with customer expectations and the coaches’ need for minimal administration. Effectively, Ternio provided a new, more effective and engaging model for on-demand coaching.

Success

The integration of Ternio’s capabilities and CoachTalkNow’s digital presence was seamless and successful. The ease of integration allowed for an ahead-of-schedule launch date.

Ternio was able to deliver an effective solution to help support CoachTalkNow’s vision and on demand business model.

“Coach.Talk.Now is going to revolutionize the industry.”

“The technology …knocked my socks off.”
- Marcy Nelson-Garrison, MA, LP, CPCC, choice Magazine, March 2016

Ask Us how we can Help You!



FAQs

How long Does setup Take?

The onboarding process is streamlined and configurable according to your business. You can be ready to take calls and chats after setup documentation and payment has been made. Setup is done during normal business hours, Monday through Friday from 8am to 5pm Pacific Time.

HOW DO PEOPLE KNOW IF A SPECIFIC SERVICE PROFESSIONAL IS AVAILABLE?

We provide you with the ability for your website to reflect when your Service Professionals are available or unavailable.

What profile information can be displayed on the Service Professional’s Ternio widget?

Name, Availability, Skill Sets, Individual Rates and any pertinent information relevant to the Service Professional.

HOW MANY OF MY SERVICE PROFESSIONALS CAN I ADD TO TAKE CALLS/CHATS?

Your options are limitless. The more people who can answer your calls/chats will increase your revenue stream! This process is fast and easy. Just provide us with the name, email and phone number where this new person will be taking calls and we can have them added within 24 hours.

CAN MY SERVICE PROFESSIONALS LINK TO THEIR OWN PERSONAL SITES?

Yes, the same widget that you embed in your website can also be provided to them and embedded on their personal pages for additional promotion.

IS THERE A MINIMUM OR MAXIMUM RATE WE CAN CHARGE CONSUMERS?

You set the calling rates. That part we leave up to you. You know best what your target market will be comfortable paying for.

Still need help?

If you can’t find the answer to your question, feel free to call us at 1-800-429-9277

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